Privacy Policy

Last updated: September 3, 2026

FlyDeck Travel Inc. ("FlyDeck", "we", "us", "our") respects your privacy. This Policy explains what personal information we collect through flydesktravel.com and our sales channels, how we use it, and the choices you have, whether you're booking from the USA, Canada, or elsewhere. This is a template document prepared for review purposes — please have it reviewed by a qualified privacy professional before publishing it live to confirm it fully reflects your data practices and complies with PIPEDA, applicable US state privacy laws, and any other legislation that applies to your customers.

1. Information We Collect

We may collect the following categories of personal information:

Contact details you provide through our quote request, contact, or newsletter forms — such as name, email address, and phone number.
Travel details needed to prepare a quote or issue a ticket — such as origin/destination, travel dates, number of travellers, and, once a booking is confirmed, passport/travel document details.
Payment information processed securely at the time of booking. FlyDeck does not permanently store full credit card numbers.
Technical information such as IP address, browser type, and pages visited, collected automatically through cookies and similar technologies to help us understand site usage.

2. How We Use Your Information

To prepare and send flight fare quotes and respond to inquiries;
To process bookings and issue tickets through airlines and our travel partners;
To communicate with you about your booking, including confirmations and schedule changes;
To improve our website and services;
To send promotional offers, where you have consented to receive them (you can opt out at any time).

We share personal information only where necessary to provide our services, including with:

Airlines and Global Distribution Systems (GDS) needed to issue and manage your ticket;
Payment processors, to securely process payment;
Service providers who support our operations (for example, email or hosting providers), under confidentiality obligations;
Regulators or authorities, where required by law.

We do not sell your personal information to third parties.

4. Cookies

flydesktravel.com may use cookies and similar technologies to remember your search preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may affect some site features.

5. Data Retention

We retain personal information for as long as needed to provide our services, meet legal, accounting, or regulatory requirements (including airline and tax record-keeping obligations), and resolve disputes.

6. Your Rights

Subject to applicable law — including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for US residents, applicable state privacy laws — you may have the right to:

Request access to the personal information we hold about you;
Request correction of inaccurate information;
Withdraw consent to marketing communications at any time;
Ask questions about how your information is handled.

To exercise any of these rights, contact us using the details below.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

This website is not directed at children. Passenger information for minors is collected only as part of a booking made by a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

For privacy-related questions or requests, contact us at sales@flydesktravel.com, or write to us at 1000 Maple Avenue, Suite 200, Toronto, ON M1M 1M1, Canada.